You may request a refund within 14 calendar days of the original purchase date if the product is not right for you.
1. How to request a refund
Email support@neurocodelearn.com within 14 calendar days of purchase. Include:
- The email address used at checkout.
- Your Lemon Squeezy order number.
- A brief explanation is helpful for improving the product, but is not required for the guarantee.
2. What happens next
Approved refunds are returned to the original payment method through the payment platform. Bank and card processing times vary. After a refund, the customer's license to use the materials ends and the files may not be retained, shared, or reused.
3. Delivery and technical problems
If a purchase email does not arrive, a download is corrupted, or a file cannot be opened as described, contact support. We will first restore access or provide a working replacement. These support rights do not reduce the 14-day guarantee.
4. Duplicate or unauthorized charges
Report a duplicate or unauthorized charge promptly with the order details. These issues are reviewed separately and are not restricted by the 14-day satisfaction period.
5. Consumer rights
This policy does not limit refunds, remedies, or cancellation rights required by applicable consumer law or the merchant-of-record payment platform.
6. Contact
Refund requests and questions should be sent to support@neurocodelearn.com.